Shipping policy

Shipping

Uousapasidimuyo
Tarik Tek
Venloer Straße 24, 50672 Köln, Germany
Email: info@uousapasidimuyo.store
Phone: +49 221 5508420

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Glazing, enclosures and awnings

Glass bays, enclosures, balustrades and cassette awnings are heavy and ship well protected, the larger pieces on a pallet, glass crated and edge-protected. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted. Plan a competent installer — the system must be fixed to a load-bearing structure, the safety glass set by the trade and a motorised part wired by a qualified electrician. Rollers, seals, handles and the glass-care kit ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.