Refund policy

Returns & Refunds

Uousapasidimuyo
Tarik Tek
Venloer Straße 24, 50672 Köln, Germany
Email: info@uousapasidimuyo.store
Phone: +49 221 5508420

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@uousapasidimuyo.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a glass bay or enclosure that has been cut to an opening, fixed or sealed in cannot be returned, as it cannot be refitted safely. Unused accessories, screens and awnings in original packaging may be returned within the withdrawal period. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Rollers, brush seals, awning fabric, screen mesh and finishes wear with use and weather and are stocked as spares — this is normal, not a defect. Damage from fixing a system to a structure that cannot carry the wind or barrier loads, from glass or motorised parts not installed by the right trade, or from building without the required approval is not a warranty defect, and can be a safety hazard.